RETURN POLICY
At Dulce Design Studio, we want to ensure a hassle-free shopping experience for you. Here's our straightforward return policy:
Return Window:
You have a 10-day window from the date of receiving your purchased item to request a return. To be eligible for a return, your item must meet these criteria:
How to Initiate a Return:
To start a return, please contact us using the "Contact Us" form on our website
Approval and Return Instructions:
If your return is approved, we will provide you with a return shipping label and clear instructions on where and how to send your package. Please note that we do not accept returns for items that were sent back without prior approval.
Return Questions:
If you have any questions about your return, don't hesitate to reach out to us via the "Contact Us" form on our website.
Damaged, Defective, or Wrong Items:
If your order arrives damaged, defective, or if you receive the wrong item, please carefully inspect your order upon receipt and contact us immediately. This will allow us to assess the issue and take the necessary steps to make things right for you.
Non-Returnable Items:
Please note that we do not accept returns for customized items, sale items, accessories, or gift cards.
Refund Process: Once we receive and inspect your returned item, we will promptly notify you of the approval or status of your refund. If your return is approved, you will be automatically refunded via your original payment method.
Please keep in mind that the time it takes for your bank or credit card company to process and post the refund may vary.
Return Window:
You have a 10-day window from the date of receiving your purchased item to request a return. To be eligible for a return, your item must meet these criteria:
- Be in its original packaging with tags attached.
- Remain in the same condition as when you received it, which means it should be unworn, unwashed or unused
- Include the receipt or proof of purchase.
How to Initiate a Return:
To start a return, please contact us using the "Contact Us" form on our website
Approval and Return Instructions:
If your return is approved, we will provide you with a return shipping label and clear instructions on where and how to send your package. Please note that we do not accept returns for items that were sent back without prior approval.
Return Questions:
If you have any questions about your return, don't hesitate to reach out to us via the "Contact Us" form on our website.
Damaged, Defective, or Wrong Items:
If your order arrives damaged, defective, or if you receive the wrong item, please carefully inspect your order upon receipt and contact us immediately. This will allow us to assess the issue and take the necessary steps to make things right for you.
Non-Returnable Items:
Please note that we do not accept returns for customized items, sale items, accessories, or gift cards.
Refund Process: Once we receive and inspect your returned item, we will promptly notify you of the approval or status of your refund. If your return is approved, you will be automatically refunded via your original payment method.
Please keep in mind that the time it takes for your bank or credit card company to process and post the refund may vary.